H. James Harrington
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High Performance Benchmarking: 20 Steps to Success
Total Improvement Management: The Next Generation in Performance Improvement
Performance Acceleration Management
Streamlined Process Improvement: The Breakthrough Strategy to Reduce Costs, Improve Quality, Increase Customer Satisfaction, and Boost Profits
Creativity, Innovation, and Entrepreneurship: The Only Way to Renew Your Organization (The Little Big Book Series)
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